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249 west roland BrookHaven,Pennsylvania
1(484)361-2074 (Monday - Friday 8:00 a.m. to 5:00 p.m.)
Monday - Friday 8:00 a.m. to 5:00 p.m.

Frequently Asked Questions

What is FortDecor.com?

Fortdecor.com offers a curated collection of high-quality Tiffany-style lighting and stained glass décor, including pendant lights, table lamps, window suncatchers, and fireplace screens.

Are your Tiffany-style lamps and décor items handcrafted?

Yes, all our Tiffany-style products are handcrafted using the traditional stained glass techniques pioneered by Louis Comfort Tiffany, ensuring each piece is unique and made with attention to detail.

Do you offer free shipping?

Yes, we provide free shipping on all orders, with no minimum purchase required.

What is your return policy?

We accept returns within 30 days of purchase. If the item arrives damaged, return shipping is free, and you will receive a full refund or replacement. For returns due to a change of mind, the customer is responsible for return shipping costs, and a 15% restocking fee applies.

How long will it take to receive my order?

Standard shipping takes 3-5 business days within the U.S. Expedited shipping is also available for faster delivery at an additional cost.

Do you ship internationally?

No, at this time, we only ship within the United States. We do not offer international shipping.

Can I cancel or change my order after placing it?

If you need to make changes or cancel your order, please contact us as soon as possible. Once your order is processed or shipped, changes may not be possible.

Do you offer gift wrapping or special packaging?

Currently, we do not offer gift wrapping, but all items are carefully packaged to ensure they arrive in perfect condition.

How do I care for my Tiffany-style products?

To keep your Tiffany-style lamps and décor looking their best, clean them with a soft, dry cloth. Avoid using harsh chemicals or abrasive materials that could damage the stained glass.

What payment methods do you accept?

We accept all major credit cards, including Visa, MasterCard, American Express, and PayPal for secure and convenient checkout.

How do I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your order’s delivery status.

Do you offer custom orders?

At this time, we do not offer custom orders, but our collection features a wide range of designs to suit various styles and preferences.

What should I do if my product arrives damaged?

If your item arrives damaged, please contact us immediately atsupport@tiffanylumin.comwith photos of the damage. We will arrange for a free return and offer a full refund or replacement.

Are your products UL-listed?

Yes, all of our lighting products are UL-listed, ensuring they meet safety standards for electrical devices.

Can I install the Tiffany pendant lights myself?

Yes, all of our Tiffany pendant lights come with installation instructions and hardware. However, we recommend professional installation for safety and proper setup.

Do the colors of the stained glass look different in person?

The colors of our stained glass items may vary slightly due to lighting conditions. The stained glass can appear brighter or darker depending on the amount of light shining through it.

How do I contact customer support?

You can reach our customer support team via email atsupport@FortDecor.com