FortDecor Shipping Policy

At FortDecor, we are committed to delivering your orders promptly and securely. Please review the details of our shipping policy below:

Processing Time:
All orders are processed within 2 business days. Orders placed on weekends or holidays will begin processing on the next business day.

Shipping Time:
Once your order has been processed, it will be shipped, with delivery typically taking between 2 to 5 business days. Please note that external factors such as holidays or weather conditions may affect delivery times.

Shipping Charges:
We offer free standard shipping within the U.S. for all orders.

Order Tracking:
After your order has shipped, you will receive a confirmation email with tracking information to monitor the progress of your delivery.

Damaged or Lost Packages:
If your package arrives damaged or is lost in transit, please contact us immediately at support@fortdecor.com. We will arrange for a replacement or a free return.

International Shipping:
We currently do not offer international shipping.

Shipping FAQs

  1. How long does it take to process my order?
    We process all orders within 2 business days. Orders placed on weekends or holidays will be processed on the next business day.

  2. How long does shipping take?
    Once your order is processed, shipping typically takes between 2 to 5 business days.

  3. How can I track my order?
    After your order has shipped, we will send you a confirmation email with tracking information. You can use this to monitor your package’s delivery status.

  4. Do you offer free shipping?
    Yes, we offer free standard shipping for all orders within the U.S.

  5. What if my item arrives damaged?
    If your item arrives damaged, please contact us at support@fortdecor.com, and we will arrange for a free return or replacement.

  6. Do you ship internationally?
    Currently, we do not offer international shipping. We only ship within the United States.

Return & Exchange FAQs

  1. How do returns work?
    If you’re unsatisfied with your purchase or your item arrives damaged, please contact us at support@fortdecor.com within 30 days of receiving your order. We offer free returns for damaged or defective products. However, if you change your mind, return shipping costs and a 15% restocking fee will apply. Items must be in their original condition and packaging.

  2. Can I exchange my item?
    If you'd like to exchange your item due to a change of mind, you will be responsible for return shipping costs, a 15% restocking fee, and the cost of shipping the new item.