Privacy Policy

Effective Date: 10-08-2024

At FortDecor.com, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase. By using FortDecor.com, you agree to the practices outlined in this policy.

1. Information We Collect

We collect various types of personal and technical information to enhance your experience on our website, process your orders, and improve our services. The types of information we collect include:

A. Personal Information
We collect personal information when you make a purchase, create an account, or subscribe to our newsletter. This may include:

  • Name: For identification and shipping purposes.
  • Billing and Shipping Address: To deliver your orders and ensure correct invoicing.
  • Email Address: For order confirmations, updates, and customer support.
  • Phone Number: To contact you about your order or respond to inquiries.
  • Payment Information: Including credit card details or PayPal information for transaction processing. We use secure payment gateways to handle these transactions, and we do not store sensitive payment data.

B. Technical and Usage Information
When you browse our website, we automatically collect technical information to help us understand how you interact with our site. This includes:

  • IP Address: To identify geographic trends and improve the site's functionality.
  • Browser Information: Including the type and version of your browser, and the device you use to access our site.
  • Time Zone Setting: Used to provide time-specific services.
  • Referral and Exit Pages: To analyze how visitors arrive at our site and where they go after visiting.
  • Cookies and Similar Technologies: We use cookies to enhance your experience, store your preferences, and analyze website traffic.

2. How We Use Your Information

We use the information we collect to provide you with high-quality products and services, ensure a seamless shopping experience, and improve our website. Specific uses include:

A. Processing and Managing Orders

  • Verifying your identity and payment details.
  • Fulfilling your orders and delivering products to your designated address.
  • Sending order confirmations, shipping updates, and receipts.

B. Customer Service and Support

  • Responding to inquiries, complaints, or requests for information.
  • Providing support for product returns, exchanges, or warranty issues.

C. Marketing and Communication

  • Sending you promotional offers, newsletters, and product updates (with your consent).
  • Customizing and enhancing your shopping experience based on your preferences.

D. Site Optimization

  • Analyzing website performance and user behavior to improve functionality.
  • Detecting and preventing fraudulent transactions and security threats.

3. Sharing Your Information

We take your privacy seriously and do not sell, rent, or trade your personal information. However, we may share your data in the following circumstances:

A. Third-Party Service Providers
We work with trusted third-party service providers to help us manage various aspects of our business operations, including:

  • Payment Processors: To securely process your payments.
  • Shipping and Fulfillment Partners: To deliver your products.
  • Analytics Providers: To analyze site traffic and improve user experience.

All third-party service providers are required to protect your data and use it solely for the services they provide to us.

B. Legal Obligations
We may disclose your information when required by law or to protect the rights, property, or safety of FortDecor.com, our customers, or others.

4. Data Security

We implement a variety of physical, electronic, and administrative security measures to protect your personal information. These include:

  • Encryption: We use SSL encryption to safeguard sensitive information transmitted online.
  • Secure Payment Processing: We partner with reputable payment gateways to handle transactions securely.
  • Access Controls: Only authorized personnel have access to your personal data, and we limit access to only what is necessary for fulfilling orders and managing the site.

Despite our efforts, no security system is impenetrable, and we cannot guarantee the complete security of your data.

5. Your Rights

You have the following rights regarding the information we collect and store:

A. Right to Access
You can request a copy of the personal data we hold about you by contacting us at support@fortdecor.com.

B. Right to Rectification
If you believe that any information we have about you is incorrect or incomplete, you may request to have it corrected or updated.

C. Right to Deletion
You can request that we delete your personal information, subject to legal or business obligations (e.g., for tax or transaction records).

D. Right to Opt-Out of Marketing Communications
You can unsubscribe from marketing emails by clicking the “unsubscribe” link in our emails or by contacting us directly at support@fortdecor.com.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including complying with legal and regulatory requirements. After this period, we securely delete or anonymize your data.

7. Cookies and Tracking Technologies

We use cookies to collect information about your browsing behavior, which helps us personalize your experience and improve our services. You can manage or disable cookies in your browser settings; however, please note that disabling cookies may impact your experience on our website.

8. International Shipping

At this time, FortDecor.com only ships within the United States. We do not offer international shipping.

9. Children’s Privacy

Our site is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites. We encourage you to read the privacy policies of any website you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we update the policy, we will post the new version on this page and update the “Effective Date” at the top. We encourage you to review the policy regularly.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

FortDecor.com
Email: support@fortdecor.com